Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page, which includes detailed measurements and international conversions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You may cancel within 30 minutes of placement; otherwise, you can return the items once received.

What materials do you use in your clothing?

Jigsaw prioritizes high-quality natural fibers, including organic cotton, merino wool, and sustainable silk. Specific material details are listed under the 'Composition' tab.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location.

How should I care for my Jigsaw garments?

Each item features a care label with specific instructions. We recommend eco-friendly dry cleaning or gentle hand-washing for our delicate knitwear.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your personal and financial data is fully protected.